Customer Testimonials

Item# noname

Product Description

Kevin Esterheld reviewed a month ago Quality Excellent Appeal Excellent Service Excellent Amazing experience. The sales person was very knowledgeable and knew exactly what I was looking for. I would go there again.

Jessie Dalrymple reviewed 3 years ago Overall Excellent Small showroom but a lot to offer and great service! -- After searching all over the internet AND shopping twice for several hours at Ellen's Futons, I decided to stop in to this small futon/furniture showroom. What a great find. The salesman was incredibly thorough and helpful. Not pushy at all. Just informative. I was in the market for a new futon mattress + cover. He walked us through all the options, honestly. Helped us evaluate what we wanted. And even managed to fit the full-sized mattress I picked into my not-quite-large-enough car. Well-priced. Efficient. Check it out. (I was encouraged by the other review on here, so thought I'd leave another one.)

A Google User reviewed 6 months ago Overall Excellent Agree with all the five star reviews about the service, price of furniture, and quality of inventory at this store. I bought my bed from here about a year ago and cannot be happier with the choice.

A Google User reviewed 7 months ago Overall Excellent Nice neighborhood store. Walked us through the choices for a new futon mattress. No rushing to the sale.

A Google User reviewed a year ago Overall Excellent I can only echo the other reviews that led me to Gala Futons: great customer service from a knowledgeable manager who helps his customer select the furniture that fits into their budget and needs. I bought an entire bedroom set at Gala and the experience could hardly have been more pleasant. After narrowing down my choices to the set I wanted, the manager gave me a good deal on a mattress and worked around my schedule to arrange delivery and send a worker to convert my bed to a platform. The manager was patient and professional throughout the process. I highly recommend Gala Futons and Furniture.

A Google User reviewed 2 years ago Overall Excellent I found this place on the web and was pleasantly surprised. For a small showroom, they have a huge selection! Their prices are good and the customer service was great! I'm coming back here for my next furniture purchase.

A Google User reviewed 2 years ago Overall Excellent I found this place on the web and was pleasantly surprised. For a small showroom, they have a huge selection! Their prices are good and the customer service was great! I'm coming back here for my next furniture purchase.

A Google User reviewed a year ago Overall Excellent I wholeheartedly agree with Kate and Moiz below! Just quick buzzwords for this place...HONEST, CANDID, EXPERT, NO PRESSURE, PROFESSIONAL, PERSONAL, this guy LISTENS, APPROPRIATE RECOMMENDATIONS, FAIR PRICES. I went there yesterday, not planning on buying a bed that day, and I ended up getting an sweet bed at good price that was perfect for my room! The guy who was working there was undoubtedly an EXPERT and took his time with me and provided seamlessly AWESOME CUSTOMER SERVICE! I didn't was thinking about getting a bed with mattress when I walked in and after talking to the owner, he suggested, given the duration of my stay here in the DC area and my budget that I get a Premium Futon mattress which has springs in it. I slept on it last night and it was awesome! My friends came over and were blown away at how comfortable the mattress was. He did not try to up sale me either. When I asked him whether I needed a box or even a bed underneath the pad, he told me flat out "No." Unless I was looking to keep it off the ground or store stuff underneath, I was looking for neither so I bought it!

A Google User reviewed a year ago Overall Excellent Fantastic selection and even better customer service! Just live everyone says, the owner/salesman is very friendly, knowledgable and wanting to serve you. I got a couch and a loft bed from him and love the furniture. I priced out the exact same furniture pieces on Amazon and I saved about $150 on about a $1000 order for two nice pieces of furniture.

A Google User reviewed 2 years ago Overall Excellent The selection, price and customer service here are extraordinary. If you want to deal with an actual person, who knows the inventory inside out and will take good care of you, then come here. The owner / salesman explained everything thoroughly, came up with great suggestions, and was honest and patient. The priority is not making the sale, but meeting your needs. The in-store selection is small but representative of what can be ordered (and there's more than what's on the website). The furniture is beautiful and extremely reasonably priced. Delivery is also very reasonable, including for up the stairs in an apartment building. I will be going straight back to this store next time I buy furniture. I highly recommend it.

A Google User reviewed 2 years ago Overall Excellent When I saw the place before entering I wasnt sure of the likelihood of finding something I would like. After entering, I liked what I saw. The selection was also great. Best price around for the quality. The salesman/owner knew what he was talking about. Even though I ordered the item I wanted (didnt see it in the store). When I got it, it was exactly what I imagined it would look and feel like. Better prices than Ellen's and better service.

A Google User reviewed 2 years ago Overall Excellent We ordered the bund bed from the catalog, it was not there in the store, but it is an excellent bunk bed and great price. We liked the service and the owner was very helpful. Would recommed to others and will also buy again from the same store.

A Google User reviewed 3 years ago Overall Excellent We just came back from the store. The salesman was VERY nice and informative. He explained all the models and helped us pick which was best for us. He never pressured us and let us pick the model that was right for us. They were never pushy. Never tried to sell us more than we needed. Their prices were as good or better than others in the area. Don't let the small showroom put you off. We highly recommend them.

A Google User reviewed 2 years ago Overall Excellent I am in the market for a new futon - moving to an unfurnished studio apartment - and I came across Gala. Great mattresses, and friendly customer service. I also went to two of Ellen's stores, but was unsatisfied with the price. I highly recommend Gala for it's price (more selection) and the customer service noted in the other reviews. I highly recommend Gala!

A Google User reviewed 4 years ago Overall Excellent I bought a futon from here a month and half ago, and the service was impeccable. The guy who works here is a sweet gentleman, who is fair and loyal to his costumers.

10/4/2012 I came here after a mediocre experience with a major furniture store to get one last item. My only regret is that I didn't order most of my stuff from here.

The owner is helpful and his style is no-pressure. He accurately told me when my furniture would arrive, and saved me money by noting that it was almost certainly small enough to fit in my car. When I arrived for the pickup, he did most of the work of fitting the piece in my car and then refused a cash tip. The piece itself is accurate to what I ordered and in good condition.

0 friends 14 reviews C V. Washington, DC 10/4/2012 I came here after a mediocre experience with a major furniture store to get one last item. My only regret is that I didn't order most of my stuff from here.

The owner is helpful and his style is no-pressure. He accurately told me when my furniture would arrive, and saved me money by noting that it was almost certainly small enough to fit in my car. When I arrived for the pickup, he did most of the work of fitting the piece in my car and then refused a cash tip. The piece itself is accurate to what I ordered and in good condition.

I will certainly return to Gala for future furniture needs and will recommend this small, friendly store to friends.

Elite '12 50 friends 97 reviews Danielle P. Silver Spring, MD

8/10/2010 I was moving from AZ to DC and wanted my furniture there soon after my arrival. The salesman on the phone was so helpful and patient with questions about delivery and payment. He confirmed chair designs on my dinette set and and assured me of the delivery time of both my dinette set and bedroom set. He even price matched the dinette set which was sold another store cheaper.

I had a wonderful experience with Gala Futons. My only problem was that I had to setup my furniture myself, and I had a lot of problems putting the chairs together and adding the mirror to my dresser. My roommates father came to my aid with his toolbox!

I cannot speak highly enough of Gala Futons and Furniture. Its manager, Mr. Elfeel, clearly knows his business and he listens carefully to the needs of his customers. He has the aura of a man who is not easily flustered, and his sense of peace and calm sets the tone for the entire store.

I accompanied a friend who was looking for a firm futon due to her back problems. In contrast to many pushy salespeople at other stores, Mr. Elfeel was patient, extremely helpful, and knowledgeable. He genuinely cares for the well-being of his customers, whether or not they decide to purchase from his store.

The store has reasonably-priced, well-constructed pieces, each of which Mr. Elfeel can describe in terms of firmness, construction, and suitability to an individual consumer's needs. I am not currently in the market for a futon or sofabed, but when that times comes, I definitely will be back at Gala Futons.

10/7/2011 My husband and I needed a couch for my parent's arrival the next day. The owner sat down with us and helped us to pick the perfect couch. We ended up with a beautiful couch that was within budget and very high quality. He also managed to have it delivered within an hour of our purchase. Shopping at Gala was a very pleasant experience and I highly recommend it to others.

Gala Futons provides personal service, has patience to understand your needs and then provides with suitable and nowledgable recommendations. He has the customers best interest in mind and does go the distance to ensure customer satisfaction. Best part of it is how effortless is it for him to understand the needs of the customer quite accurately. Dont get fooled by the small size of the shop...they probably has as much variety as ikea...just have a look at his brochures. We moved to DC 3 yrs back and probably looked at every simgle furniture store in town. Now we head straight to Gala Futons.

Thanks for shopping with us.